Was allocated a dedicated customer advisor and told the charger would take two weeks to fit. It actually took 8 weeks and many hours on the phone + emails and had to chase for communication and then no replies. Spoke to many different people and was given contradictory information. I was asked to fill in the Annex D form 5 times (completed it 4 times). The office staff were badly organised, messages were not passed on (or recipient did not reply) and staff not aware of what options were available. Installation work was "fair" at the very best and not quality. The only positive experience was the installation inspector corrected the original installation to leave me a quality installation. Would not recommend to others. Had to purchace a granny charging lead as it was impractical trying to keep my new car charged using public charging points.