Terrible service from a supposedly blue chip company. My details from an initial survey were lost by BP and I had to call every day to chase and try to rebook a new appointment. Eventually I got a new survey date and the (very nice) fella who came along said about fitting the charger that day as I had already done all the hard work (dropping conduit underground/laying cable in concrete floor/constructing metal post for charger unit and concreting into ground) I still do not understand how the price went from the original quoted price of £350 to £450, but it’s in now and all I hope is that the unit is more reliable than BP.