The admin side was friendly and helpful. Don't undervalue this as there is a fair bit of admin before and after to do with UK and Scottish Government grants. The installer was efficient, with plenty of discussion about what he needed to do and how best to run wires through an old house. I just wish the final job had been a little neater (cable conduit should be vertical or horizontal in my opinion). The charger itself is okay. We went for a cableless one. It's lockable which saves worrying about anyone else charging their cars at our expense. The unit's GSM connection seems intermittent despite being in an area with good phone reception and the BP Smartcharge app is clunky (why won't it let me stay logged in on my iPhone?) so we're using it as a "dumb" charge point and controlling charge through Volkswagen's far superior We connect app.