Accepting we were in lockdown but it took over 4months to get this sorted. Much of the problem was at the customer service end. The chap who eventually turned up on the day was lovely and got the work done efficiently. I have an issue when I get an email confirming some one is coming to install later the same day, no one turns up, no one calls and when I called BP I was told the install was’ ever going to happen’ as the whole system was on hold. Many, many emails and calls before this didn’t fill me with confidence. A supervisor eventually called, apologised and we arranged a date, to be confirmed by email. I had to ring the day before to ask if the install was going to happen and could they please send an email confirming. Whilst I’m glad it’s all done now, as a customer it was terrible service.