The actual physical installation was excellent. However, everything else has been a nightmare. An overly complicated process for application of the EV grant, the need to fill in endless forms and present photographic evidence - in most cases more than once, the endless stream of emails from different people at BP each time you communicate, and the links in emails that don’t work all lead me to believe that nobody in BP has a clue about what they are supposed to be doing. I begin to wish we hadn’t ordered an electric vehicle and certainly wish that BP wasn’t the chosen partner for the brand.