I was shipped a necklace. It was defective, and a portion of the engraving unreadable. I have tried numerous times to contact this company via their support email. You NEVER receive a reply. There is no phone number. I had the same experience when I was attempting to confirm the order would be shipped by xmas. It was not. I have asked for either a refund or a replacement of my order. I will now dispute the charge because I cannot get the company to respond. Very difficult experience.
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