In-keeping with a lot of recent reviews (have you changed your team recently, what's going on here?) I've experienced awful customer service, faulty products and a flawed warranty policy. Despite being able to prove my product was within warranty (their logo changed less than two years ago, so it was clear my product was new enough), Chilly's have point blank refused to issue a replacement to the faulty lid on the food pot I received for christmas, just because my sister didn't have the receipt anymore. Lack of human emotion in email responses and no helpful resolution. Keep well away.