I have ordered Chilly's bottles before with no problem, but tried to order a bottle from the UK for my Mum in Australia. When it got to the payment page, I put in all my details, pressed submit and got a gateway error and the credit card details prompted me again, so I did it again to only receive the same message, so I gave up. I then look at my credit card app and I have two transactions for £58.30 from Chilly's yet NO email confirmation and NO order number. I have tried to cancel within the hour time period and no reply and have tried their Customer Service - you can only get the Chilly Bot even though I am trying to contact them within their stated Customer Service hours. I've also tried to contact them via social media on Twitter and Facebook. This is extremely frustrating and I cannot believe how dire their Customer Service is for the price you pay for their products. I want my money back as I cannot afford to lose £115. This has really put me off ever ordering their products again - all they needed to do is have an actual person either chat online or answer a phone - simple. Really poor form Chilly's.