I had this product for less than a month before it broke. It was bought so I could take it on holiday and that was fine, no issues what so ever and I was very pleased with the product. I decided to keep using the product when I returned home, until I accidentally knocked it off my beside table and it fell all of 2 feet to the floor, breaking the insides of the bottle. It now rattles horribly and I am sure it will no longer keep water nice and cold. I contacted the customer services who while polite basically said it is broken, and having water in it will increase the chances of it breaking (not great for a water bottle). I wouldn't have been to upset by the bottle breaking, but for the price I paid and you will have to pay to get one I would it expect it to survive a small fall. I still have my old hard plastic bottle that has been through a lot more than the Chillys bottle. I can still recommend this product if you want a very nice looking product, that works very well at keeping water nice and chilled.... just maybe wrap it in bubble wrap?