Sue D
I received an email 8 days ago saying that my order would arrive some time this week and that i would receive a text 48 hours before delivery and instructions of what I MUST do on receiving it. So far - so good. This morning just as I am at the local shops I get a phone call telling me that they are outside my house!!! No text, no email, no phone call. Compare this to the company that delivered a mattress to me last week who text me several times to keep me updated and I would say that your delivery service is abismal. I phoned to complain this morning but so far no apology except from the lady I spoke on the phone who sounded as though this was not the first time this had happened. Fortunately, i had left the porch door unlocked so they we're able to deliver and although not fully unpacked from what I can see the table and chairs are of high quality and beautiful. Please over haul your delivery service which is very very poor and letting your company down.
1 month ago
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Chiltern Oak Furniture has a 4.73 average rating from 2,599 reviews

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