I have placed multiple orders on Chiltern over the last month. This really review relates to the last order for a bed, mattress and sideboard. Delivery was arranged for Friday just before the bank holiday. I have 5 guests staying over. I really, really needed this bed and mattress to accommodate my guests. The bed and sideboard arrived - no mattress. Apparently it couldn’t fit on the truck. I phoned and complained. It took 5 hours for them to get back to me to tell me the mattress would be delivered on Saturday by DPD. We waited all day - no mattress. So a second night on the sofa. To say that I am disappointed is an understatement. I will review my other orders and quality of the furniture when my mattress has finally arrived. Your inability to resolve problems has caused me a lot of embarrassment and inconvenience. What are you going to do to sort this out?