The Gloucester Oak TV Unit I ordered arrived with packaging undamaged, but with its back panel hanging off. Don't expect these units to be quality solid oak furniture. It looks fine from a distance but is flimsy, weighing less than 11kg, and shoddily made, mostly from light-weight materials. The internal frame seems to be made from a kind of soft pine, the side and top panels are very thin mdf with a veneer. The rear panel, crudely fastened on with staples, is of the cheapest thin ply, reminiscent of the little wooden boxes citrus fruit comes packed in. On my unit there were several small marks on the top surface, and the legs were uneven, such that it rocks without packing under one leg. The website description that the unit is 'lovingly crafted from solid oak and real oak veneer' is, to say the least, misleading. The one positive is that contrary to the experience of several reviewers the company responded to my complaint very promptly and agreed to my suggestion of a realist discount if I didn't return the unit but repaired it myself. Already the following day I got notification from Paypal of the £40 refund I asked for (the amount the company says it costs to process a returned item). To me that was a fair and reasonable outcome.