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Anonymous
I ordered a small sideboard in Bergen Blue. It arrived well packed and was very nice looking. Close inspection showed some paint scrapes, which can be dealt with by the touch up pen they are sending, but the thing was the doors didn’t hang symmetrically. The gap at the top of the doors was different on both sides. This was because the hinges holding the door on the right had been fixed a few mm higher. Not sure how this made it past factory quality control because it looks obvious. Anyway, I let them know and they offered a replacement (hence additional star for good customer service) but I hate that kind of hassle and likelihood of same thing again so I resolved to rehang the door myself. Good customer service, but If the quality of production is like this, I wouldn’t buy anything else.
2 years ago
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Chiltern Oak Furniture has a 4.6 average rating from 3,133 reviews