Our Wardrobe arrived damaged and we've had to have it in the way in our hallway for two weeks - it's a tripping and fire hazard. I've now paid the £50 to have the new one installed when they finally come to collect it. I know the policy states it can take 5-10 days but if something arrives damaged you should be able to have it collected ASAP. Really disappointed I've had to cough up the £50 to insure this does not happen again when it should have arrived in good condition to start with. I know these things happen but it's just not good customer service. I will be shopping elsewhere in future!