The furniture I ordered (Sailsbury blue painted oak console table with wicker baskets and 3 door large sideboard) arrived damaged. My delivery arrived so badly scratched/damaged that I’ve had to return them. Order placed 18th may, arrived 2nd June and return collected 24th June as they are so slow to collect and expect you to store faulty furniture for 3 weeks!
The units were scratched, exposed screws from being poorly made and chips exposing the mdf. These are listed as oak but it was confirmed by the sticker on them and the company it’s mdf with a oak trim! Really misleading as nowhere on the website says this. I shared my opinion on Facebook and they deleted it, personally as a buisness I would try to help the customer not try to silence them. Wasn’t allowed a refund until they collected so I’m awaiting that which given it takes so long is so disappointing not everyone has the space to store until they can sort out their problem. They confirmed on phone it’s outsourced and they don’t do quality checks! So disapointed a waste of days annual leave to wait in for them to collect it too.
2 years ago
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