Bought 2 bedside cabinets, took 1 week to arrive, one had a cracked front so contacted Chiltern Oak customer services by email as requested and sent images of the damage. I had to call them up 3 days later to chase a response which they then got back to me offering me a discount which I declined. They then organised a swap over where they pick up the damaged unit and give me the new one. That took another 1 week to arrive. When I opened the package, the replacment was more damaged than the first one. Called up their customer services, was given a scripted "you need to contact us by email and send photos" which I did then again I had to chase up a day or so later to be told that they will organise another swap. I was extremely annoyed at their "don't really care" attitude and told them that if they didn't open the package when it arrived from China to make sure it wasn't damaged then I would be sending the damaged one and the undamaged one back and would be asking for a full refund. They said they would only do that if I had kept the packing so this wouldn't be possible, to which I replied that I had kept every single piece of packaging. The phone went silent then she said that she would make sure someone looked at it before it was sent to me. They did send another one, which took another 8 days, but they had opened it to check because the packaging inside was different to how it comes from the factory. So at least they did that. I got no compensation. I ordered on the 6th June and finally recieved all the pieces on the 30th of June. Summary - All the stats info on this site are not correct. It's not possible for them to do next day, so it can't possibly be the average delivery time. I've read so many "damaged items" reviews that it can't possibly be 96%. Queries resolved in "Under an hour" is a completely off the mark, try 1-2 weeks after you start chasing them (read the other reviews below)