As the item I wanted was quite small (wine cabinet) I thought I might be able to purchase it direct from the store in Irthlingborough. Not possible so arranged delivery which I was told would be about 5-10 working days. I asked if I would receive an e-mail prior to delivery but was told I would receive a phone call. No phone call but item arrived at 07.15 this morning (within the 10 days) very lucky I was in as I was just about to leave for work. Delivery driver said I was lucky to have received it early!! Box badly damaged but luckily contents ok as there was no way I would have been able to re-box item if I'd had to return it. What's the point of leaving your e-mail and phone number if you're not contacted.