Ordered a four wicker basket, two drawer unit. Ordering and delivery went well but on unpacking, one of the baskets did not match. I called sales immediately and sent the required email and picture. Automated response saying they should resolve in 72 hours. Still waiting over a week later. I have called several times, to be told they are awaiting a response from the workshop. Last call was thirty minutes ago to yet another assistant who could tell me nothing. This is very poor customer service. I don't want to return the item for such a trivial error on their part as I could end up with an even more unacceptable replacement. Just get your act together and ensure all the departments speak to each other or you will fail on your service to the people that are the life blood of your business, your customers.