Worst customer care I’ve ever experienced At the time of ordering I was told my items would be delivered in 2 weeks. I first chased my order after 3 weeks, to be told they were in stock and would be delivered ‘next week.’ After patiently chasing over a period of 8weeks, by phone (and being unable to leave a voice message due to a full mail box! ) and emailing a total of 6 times in all. Each time the excuses given were different. Your order items are : - with the dispatch team - To be delivered next week - out of stock - Low in stock - Slightly delayed - ready to be delivered I was beginning to think my order would not be fulfilled and judging by the recent reviews of Chiltern Oak I was not the only customer receiving this dreadful service. Finally after 9 weeks of waiting and constant chasing my goods were delivered. I cannot fault the delivery driver, who patiently waited while I checked my goods - they were correct and well packed. Unfortunately the after sales service and despatch team organisation is appalling and I will not be ordering from Chiltern Oak Furniture again.