Mike L
Ordered from Chiltern Furniture, did not realise they are actually a company under another name `Online Furniture UK Ltd. May have been why - 1. `White Glove` delivery servive promised was not communicated to TDS delivery men, who, knew nothing about it. Annoyed were they, particularly as they had a very demanding and extensive geographic list of that day's deliveries. This problem occurred not once but twice. 2. I rang Chiltern furniture on near 6 occasions leaving messages or asking for someone to ring back. Not once did anyone return a call. I did e-mail a query ref quality control and did get an extensive and detailed reply which was commendable. 3. Not once could anyone find my name on their computer system as it had been spelt incorrectly. 4. Henley furniture is actually `sourced` in Vietnam. Good bits - furniture looks good, and arrived virtually on time and as promised. Cannot comment on durability as its only been with us a couple of weeks. A cabinet was damaged whilst being set up and was replaced without query.
4 years ago
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Chiltern Oak Furniture has a 4.71 average rating from 2,697 reviews

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