Having read nothing but good reviews for Chiltern Oak furniture, I regret to say our experience could not have been further from the advertised 5-star experience. Having ordered a set of bedroom furniture, we had to wait 2 weeks for a suitable delivery slot as they can only deliver during times most people are at work. Things only got worse from there. 2 days before the delivery, we were called to say one of the items was now out of stock. How that can be possible when we have paid for the item and had a confirmed delivery date is beyond me. On the day of our delivery, the delivery crew turned up two and a half hours later than their time slot, at 9.30pm! One of the items, a wardrobe, was not fit for purpose, with a misaligned door and a damaged frame. On speaking with the customer service team, the item was out of stock so we were advised that there would be another two week wait for the wardrobe to be available. We were told by the team that a replacement item could be delivered at the same time as the missing item from the order. Several days later, I received another phone call saying that this would not actually be possible and they could only guarantee one of the missing items to be delivered, and there would be a further two week wait after that until the next item could be sent. As a final straw, today the delivery team turned up to assess the damaged item, but did not have with them the promised missing original wardrobe, and indeed had no idea they were supposed to be delivering anything to us, instead expecting to simply inspect and adjust our damaged furniture. As a result, we have paid £1300 and waited 6 weeks for an incomplete order and are still waiting for two items which wont be in stock for another 2 weeks. We have spoken to a number of friends and family members and have strongly advised they stay away from this company. We have completely lost faith with the ability of the company to resolve this issue, and the numerous unkept promises they have made during this process.