5 stars for the product, which is great quality, but I dropped my rating due to the completely bizarre delivery setup. They offer free delivery - fantastic - however, you do not select a delivery date when ordering, you have to wait for an email to come through that gives you a possible 3 dates of delivery. However, you don’t get a choice of these delivery dates, they call you up on the Friday before the Monday, Tuesday or Wednesday potential delivery to tell you when they’ll deliver. I was told delivery would be between 3 and 5 on the Wednesday and was this ok. When I asked if delivery could be made on the Tuesday I was told that everything had been finalised (so why ask if this slot is ok?!) and if I wasn’t able to be there they could leave my cabinet with a neighbour or in a ‘safe place’ - both completely ridiculous suggestions for a piece of furniture. As a teacher, I cannot take days off work or work from home when deliveries are going to be made so had this not been in the summer holidays I would have been completely stuffed. So, in conclusion, I’m really happy with the product but the delivery set up needs adjusting!
1 year ago
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Chiltern Oak Furniture has a 4.72 average rating from 2,615 reviews

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