Apparently “won” a competition for a free makeover and shoot, though I highly suspect every person who entered the competition also “won”. You’re drawn in by the win when really you’ve won nothing as the photos are extortionate and more than pay for the very basic skills of everyone involved. The waiting room isn’t kid friendly. Nor is the studio really. More suited to teens and adults. Makeover was rubbish. Stylist ignored my form after seeing I wanted curly hair. She quickly wound rough chunks of my hair around heated curlers, left them for a few minutes while she did my makeup with a tiny spritz of hairspray and unwound them just leaving the ‘curls’ hanging limply. My hair was not brushed or combed despite being knotty and messy from the wind before coming in. It barely looked any different and after the first few photos were done it just looked like a total mess. Could have done far better myself. My requests for bold, bright colours were mostly ignored. Had to ask 3 times for a bold lip colour. No eyeliner put on, request for eyelashes ignored. The stylist seemed very inexperienced. The after having my crappy hair and make up done I have to sign a form to say I’m happy with it before having photos taken. Not one shred happy but clearly obvious the stylist couldn’t do anything better so what choice do I have? The photographer was good, got some great photos of us and worked well with the kids. But the light were so strong. We’re all washed out and pale, and the glare in my glasses blocks my eyes in most photos. I think it’s unfair that you have to decide there and then whether to buy photos or not. It would be better to be able to look and come back and decide. They are crazily expensive. But that’s part of the sales tactic, look for a few minutes and you’re drawn in. £600 for twenty photos! But I’m the fool that agreed to pay it. Not worth the money at all. Poor make up, poor hair, poor lighting, photos are not bad. But not worth it at all. And the company won’t give a crap. They’ve got my money and that’s their end game