First of all I wanted to clarify that I am a huge fan of the design & quality of the CW brand. I have received many compliments when wearing the watch out (I own an legacy logo Trident and a C9-5 Day Automatic). However, this time I ordered few watch straps, the estimation in my order confirmation claims I should expect it on July 14th (order placed on July 3rd), but I still have not received the item even today (EOD July 18th). I checked the order status in my CW account and it shows "complete," but the shipping tracker shows it is still in progress, which the difference confuses me. I planned on giving it a couple more days, but since I received an customer satisfaction email asking about my experience. Here it is. My advice for the future is to make sure the item is delivered prior sending the review email and please make sure the company's system is in sync with the delivery service, because as of right now my order is sitting in New York JFK, which is not "complete".