Over 6 weeks to receive a watch back from a service & new strap fitting isn't acceptable. I appreciate delays can happen, in which case a simple notification of the delay and updates would've been appreciated. Instead I had to repeatedly send emails to get some idea of a return date, not all of which were answered, and when I did get a response, I was told the watch would be sent 2 weeks ago. When it didn't arrive I again had to make enquiries only to find out it would be with me today. This has been a frustrating and disappointing experience, especially as I had always championed the level of customer service provided by CW.