I know the watch I bought from you wasn't the most expensive on the market but.. I feel that the fragility of the case, had I known, would make me think twice about owning such a watch. I have treated the watch with respect, indeed I hardly wear it except for time/distance work whilst flying with the Pathfinder Flying Club based at RAF Wyton. So, it came as a shock to find it had to be repaired for what I would consider a minor knock, and flying single engine pistons, ground handling, refuelling and towing invites contact with hard things on a routine basis. PS as an aside I did ask for a another hole to be put on the strap whilst the watch was in your care for repair, however..., that didn't happen.