I did read the "small"print And knew your charges were what I consider extortionate but as your representative was " certain" that the information on your database was correct dispite my concerns I went ahead, well it turns out that the big loan had no ppi but my old Barclay card did have! Apart from your charges the time it took to get answers was unbelievable Emails for update on progress to your representative went unanswered until I contacted your customer care complaints dept I almost contacted the finacial regulator I was so frustrated. Also I lost count of the phone calls badgering me for the form to be returned and I found the tone of the final invoice demanding and threatening.