Whilst I am pleased with the outcome - the process took 18 months with at least One loss of all the paperwork ,with me needing to prompt Claims2gain before they realised this was the case. Once claim settled I explained that I would transfer the monies due them once a) I received cheque From building society b) cheque had cleared c) also explained leaving for holiday and cheque not yet with me , so would be at least 2 weeks before cheque deposited in bank + 4 days to clear - upon return from holiday was bombarded with calls to home and mobile phone + texts and no matter howmany times I explained timescales and what the dates for their payment would be these did not stop - the whole end process once returned from holiday stressed my wife and I out as we felt hounded by them