On several occasions whilst communicating with several members of staff via telephone, the call operators were very curt in manner, did not deal with communication competently and did not seem interested with dealing with matters in depth. However when payment was due on accounts we was hassled continuously. A certain claims dealer called Janice was given a full explanation around a delayed payment has the company had not processed a cheque for payment. She was given a time frame when the payment would be made, yet still found it necessary to send a distasteful telephone text to my wife threatening legal action if payment wasn't made even though she was made aware fully of the situation, I thought the whole experience in dealing with your company unpleasent and extremely unprofessional!