Disappointing Customer Service 🙁 I’ve been buying Claudio Lugli shirts myself and have received many as birthday presents since 2015 when I saw the stand at Silverstone. Love the designs, quality and speed of delivery. What I love about the shirts is they always get commented on when I’m out and about. However, a recent order that I received in Jan 23 was the first one I’ve had an issue with. I always wash at 30 degrees as instructed and leave on a hangar to dry. On ironing and putting the shirt on I noticed that I’d either put a lot of weight on or the shirt had shrunk considerably, making it unwearable. I tried on another Lugli and I was pleased it wasn’t me it had shrunk. I reached out to customer services with a nice polite email saying how much I liked the product but I was disappointed. I was hoping for a positive response but I received a very impersonal reply ( apart from Hi Nick ) Basically it was a how to wash guide. I felt very disappointed at the attitude of the customer service department. As a business owner myself I know that response like that would annoy my customers. In the last 10 years I’ve had an issue with 1 other well known shirt manufacturer and the customer service was a world apart ! Like I said I love the brand and I’ve reordered again as I loved the shirt but unfortunately I only wore it once ! Hopefully it was a one off snd it doesn’t happen again. Regards Nick