Having previously - 2 years ago - purchased 2 shirts, I this time ordered 3 more exactly the same size. They came out smaller than the ones that I had previously. I then ordered an XXL and they were too big. I spoke to customer service person and was told that I had to allow for a certain amount of difference. He told me best to send everything back! No offer of paying for return postage or even a hint of an apology. For a premium brand I would have expected a little more. It reminds me of a quote from a rather famous film, Pretty Woman, "big mistake, huge". The jacket that I received, the lapels were folded down so far that they covered the buttons and you couldn't do it up without the lapels deforming. I would have expected some quality control. This should not have been sent out. I love the brand, but on this occasion, I have been disappointed.