The issue for me is that the company have a very limited despatch system which makes orders more expensive for customers - for example with Highland addresses. Lighter/single and double shirts for example are cheaper to send by Royal Mail - tracked and so secure. They also arrive much mre quickly. Using Royal Mail would also address the greater expense for customers with Highland and Islans addresses. The current system is a rip off for customers. Deliveries of a variety of goods and services do not need to be more expensive. For example, in the last three daysI travelled from Wick to North Wales - a distance of 500+ miles (1000+ return journey. The cheapest diesel and unleaded fuel is in Wick (tesco and an independent retailer including North Wales itself, Manchester, Glasgow and Perth. I appreciate it is not a straightforward as everything goes by the courier but you approach doubles the despatch costs and certainly for me this reduces my custom and erased with this order the discount.