If 3300 customers give 5 star ratings, this Company must be doing it right. I've placed a few orders and all have been a 5 star service. Can't imagine what went wrong with the few 1 star ratings were customers were very critical of CYC. The free delivery for orders over £100 is worth having as it doesn't take much to fill your basket with day to day items. The DA polisher I bought has been such a good piece of kit for the price and I am waiting on a mini rotary Shinemate machine which i have high hopes for.