Please don't make the same mistake I made. I ignored the bad reviews and paid the price. Lied about dispatching the item (no tracking number provided). Had to literally hound them on email and Facebook when items didn't arrive, because no-one answers their phone. Finally got a reply, guess what, the item has mysteriously gone missing and unable to prove the item had been dispatched....SHOCK, but I thought all their deliveries were tracked?? Explained the items were for a charity Xmas display and asked if the they could be sent via an express delivery service as a sign of good will. was told NO. Awful company, awful service. BEWARE!