Susan Senyszyn
My Australian uncle whom is 94 and partially deaf, ordered over the phone a “Larder loader” from a catalogue he had, he was informed that catalogue was out of date and that hamper was no longer available, however the telesales said that they would send something similar and agreeing, he paid over 100 Australian Dollars (around £55). What arrived was not in the least similar, bottle of white wine, 1 box of Tim Tams, 2 bars of Cherry ripe, 1packet Ambrook caramelised macadamias nuts and I packet of Allens snakes alive (total around £20). He was devastated, as this was not what he had been led to believe was being delivered. On taking the issue up with your customer services, the very curt un-sympatric answer I received was “he got what he ordered, and that he had selected the Swagman Hamper from the catalogue as illustrated ”, considering he had an old catalogue and the telesales was the one whom ticked the box whilst on the phone with him.!!! The family is not at all impressed and as you can appreciate, will not be ordering any further Hampers.
2 years ago
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