Pick up was great, no issues, driver was there waiting for us. On the way home, the same driver that had picked us up decided to drop us off at the wrong terminal. We only realised once we were in the Terminal 3 and not Terminal 1. Taxi’s are not allowed to pick up passengers from departures without police authorisation. I spoke to an officer and explained what had happened and he told a taxi to take us to Terminal 1 which was 2-3 mins drive from where we were. I emailed ClickTransfers as soon as I got home; they emailed the supplier to ask for an explanation and a week later no response from the supplier in Dubai. I was refunded the additional expense of £6 that I paid for the Taxi Terminal 1 when what I really wanted was an answer as to why the same driver that picked us up from Terminal 1 decided to drop us off to Terminal 3. Fortunately we had left plenty of time to check-in but it was a hassle we could have done without. This was the first time I had used this service and I will not be using it again.