I have been trying to find a particular colour of casting creme for my mother which seems to have been discontinued. When I found it available on Amazon from Clockwork Pharmacy with just 3 left I ordered the 3 straight away. Unfortunately I failed to take a good look at the price which was £14.95 per packet plus postage! My total order for just 3 packets of colour came to £50.13 which I find extortionate. I then looked at Clockwork Pharmacy's website and saw I could order them much more cheaply directly at £7.99 a packet so bought another 6 packets costing me £47.94. I contacted Clockwork Pharmacy and asked why the cost was so expensive on Amazon and was told it was because of Amazon's charges. In the meantime I found another seller on Amazon offering the same product at: 6 products @ £6.25 = £37.50 plus postage & packaging. I contacted Clockwork Pharmacy again and they first offered me 10% off my order through Amazon, a refund of £5 which is hardly generous! After further communication I was offered a full refund for my original order if I ordered another 3 from the website. I pointed out I had already ordered another 6 from the website but was told I needed to order yet another 3 'because of Amazon's charges'. This makes no sense to me at all. Another company can offer the same product on Amazon at a lower price and I don't see why I should have to fork out more money, I have already bought 9 of this product from Clockwork Pharmacy. The explanations I have received are nonsensical. There is nothing to stop Clockwork Pharmacy refunding my money directly, I really cannot recommend this company to others.