As per my comments on the ticket, 2 days to get a first response to a ticket wasn't helpful at all. Previously we've not seen delays like these when contacting Cobweb. Especially when it was about emails that had been quarantined that included customer emails and orders. I understand you have a very high level of calls at the moment, but perhaps you need to expand your team?
1 month ago
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Cobweb has a 4.66 average rating from 3,774 reviews

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Alice, Customer Support

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