Very disappointing experience. Customer support does nothing beyond sending automated replies. I was looking for an online platform to edit video templates—something like Animoto—and ended up on Envato. Initially, it seemed like the subscription was $16/month, but I later realized it’s actually $42/month unless you commit to an annual plan. On top of that, it’s not even an online editor. You only get to download the templates and then need software like Adobe After Effects to edit them. I canceled right away and requested a refund or at least a partial refund, but the response was a simple and firm no. Definitely not recommended.