My last order took over 2 months to supply. The only communication I received regarding the delay was only after the times I contacted them to ask where my seals were. I was told they were arriving “next week” and would be dispatched asap. Another month went by without any communication again, I email them again in desperation (my customer getting very angry) - and parts were dispatched the following day. Yes I know the world is having supply issues, but this does not excuse the need not to keep the customer up to speed with the play. All I needed was a short email explaining any delay and then to follow that up. Coffeeparts have gone from being an amazing company to use, to now where I’m not really wanting to use them again.