I have received several emails asking me to leave a review. Our recent spare parts purchase was ok, your prices are not the cheapest around but delivery was timely. Reasonably happy here. However, we had dropped by several months earlier with the expressed purpose of purchasing a new Rocket machine and a new grinder. I bought my last Rocket machine from Coffeeparts some years ago. We had driven 90 minutes from out of Sydney specifically for this purchase, based on your website information. To our utter disappointment, the salesperson who attended my wife and I could not have been more off handed, disinterested, dismissive and uncaring about helping with any sale!! Apparently, Coffeeparts had no stock on hand of the Rocket Giotto machine, nor the grinder we wanted. We left emptyhanded and very unimpressed with the sales service we received. I subsequently purchased the espresso machine and grinder elsewhere a few days later, at a better price than Coffeeparts advertised. The sales staff at the other business were very helpful and obliging regarding the $5000.00 sale. So, Coffeeparts spare parts supply gets a 4 star rating but Coffeeparts sales gets only a 1 star rating this time.