I have little bit of a problem with that one. Judging only by products which they sell I could give Cohorted 5 stars but it is completely different story when it comes to their customer service. As probably most people I heard about their amazing Beauty Box so I decided to order one. When placing an order I have added make up brush to it. I was waiting for the box almost 21 days after which I decided to contact their customer service. As mentioned in earlier reviews no luck with that for few days. Suddenly when I started to giving up and after stupidly placing another order I called again and to my surprise half past 4 really nice man picked up. He refunded my money he was very polite and apologetic about the experience. So I don't know what to think. I will probably try one more time because the products for the price you pay look amazing and just judging by the products it is the best beauty box around at the moment in UK( I am an beauty box addict). Company seems to be genuine it is just lack of any response when you have a problem ( lets face it when you order online there is almost always some kind of problem) which is very frustrating. My advice is to keep trying to reach them.