Ordered a beauty box, after 1 failed delivery I contacted Cohorted Customer Service to tell them that I'm not in UK and in my situation that would be great if they could send me my box via Royal Mail and not by Hermes, as Royal Mail gives me an option to pick the redelivery date by myself, but Hermes doesn't have such option. They've asked Hermes for redelivery, even though I told them that I wouldn't be at home to receive it. So, 4 failed attempts, customer service not responding, opened a PayPal case in order to get a refund. And they've told that my parcel had been deliver and signed. What a joke. I was not at home, they haven't left any notes or cards that the parcel is delivered to the neighbours or somewhere else, what a dodgy company. No refund, no box, customer service sucks.