The actual boxes are amazing great selection of brands/ products which are higher end than you will.find in the majority of beauty boxes. The presentation and box design is lovely. The customer service is not so great I did have to contact them due to only receiving one box (I ordered 2) I did receive a reply saying both boxes were dispatched together contact delivery company. They told me contact sender and then did so and never heard a reply had to get a partial refund from paypal resolution. Did that put me of from using them again no because the actual products and quality of the boxes are very different to other companies. I have since ordered the October box and the November white edition and had no problems I seen a lot of people complaning they have been robbed but It was very clear from the start it would be paid for a month in advance and as long as I receive my boxes without any problems I will continue to stay subscribed