I have been a long-standing customer with cohorted but recently cancelled my subscription with them which was also supported by me cancelling the subscription on my banking app. More than 2 months later cohorted have gone into my bank and taken £39.99 without permission to do so, they’ve emailed to apologise, said it was an IT issue and promised to refund me 6 days ago, the refund was not made and now they are not responding to my emails. Have been a cohorted customer on 2 seperate occasions as I like to take a break when my stock of products build up, I won’t be coming back to cohorted.