I wanted to buy a specific foundation in a particular shade and emailed them beforehand to make sure they had it in stock. They replied quickly to my email saying yes it was, so I ordered 2 of them. Waited for over a week to receive my order, only to find they had sent me the wrong shade. Not only that but the shade I had ordered was out of stock all of a sudden on their website. I emailed them explaining the situation and how frustrated I was (they have no phone number). After two days of silence they sent me a refund via paypal and NEVER even bothered to reply to my email. Absolutely no explanation or apology whatsoever!!! Incredible behaviour. Worst customer service ever, of course will never buy from them again. I have now 2 foundations I don't need.