Awful customer service, they take weeks to respond (even on Facebook messenger). I had an issue with one of the products in my beauty box, I sent it back, as told to by the customer service team when I complained. They told me they would be sending me two items in replacement which would be equal to the price of the item I sent back. Weeks went by with no reponse from the cohorted team despite persistent messages via both Facebook and email. In the end they finally told me they were going to send out the items. I received the parcel today which only contained one of the items (a Mac mineralise skin finish) in a completely different colour to the one promised me. I'm so disappointed with the quality of cohorted's customer service. Furthermore the beauty box has gone completely downhill with them now repeating products from previous boxes. The almost doubling in price of the box when it became a subscription has not increased its value at all.