once I had subscribed, my first £35 was taken out, then a few days later another £35 with no warning, after having spoken to customer service they said it changes to the 1st of every month, but there was nothing to say in their t&c's that this was the case, boxes keep coming late, no-one responds to emails, I always have to call repeatedly before getting to speak to a human being, no tracking information given although you are paying £35 each box! products aren't as good as they used to be, I have since unsubscribed please fix your customer service, it is terrible and is the MAIN reason for not continuing with you. if I'm paying £35 p/month, the service should be top notch other beauty box providers cost less and give EXCELLENT service, hence why I will continue giving my money to them instead