Firstly, I want to say how excited I was at the thought of receiving high end products. My first box was truly fantastic. Sadly however their consistency is poor and it's difficult to work out what age range they're aiming at. The quality went successively down hill to the point where we were receiving body shop products. Several boxes were missing either an item or booklet, one was damaged so much it was unusable. The worst part was just how bad their customer services are. They have a blazé attitude and a slow, reluctant response to anything you send them. Very poor service for one of the most expensive monthly boxes available.