Customer service is non existent. I liked the beauty box itself mostly but some of its pretty old stock from years back and could include another item, plus I don't have faith in them as a company to improve or care about what they put out so I'm unsubscribing. Beware if you ever order anything from their site or need to sort out a problem as you can email a hundred times and never get a reply, although they are quick to take your money. Go elsewhere and use paypal so you can cancel any direct debits from leaving your account yourself as I wouldn't rely on Cohorted.